Refund & Shipping Policy
Everything you need to know about refunds, cancellations, delivery & payments
SOFTWARE & DIGITAL PRODUCTS ARE NON-REFUNDABLE
All software, digital products, and custom applications are not eligible for refund once delivered. This page's refund & shipping terms apply only to physical products.
💰 Refund Policy
The refund policy applies to returned items and pre-dispatch cancellations. In other scenarios, the customer is not entitled to a refund.
The shipping cost and the safety of the returned device are the buyer's responsibility, unless the return is due to our error.
❌ Refund is NOT Applicable When:
- The customer changed their mind or no longer wants the device
- The product is not returned in the same condition as received
- The product has faced damage by the customer — physical or software damage due to unauthorized apps
- Parts of the device are missing (SIM tray, S-Pen, accessories, etc.)
- The product has been repaired or tampered with by a third party
- The product is out of the 14-day guarantee period
- The device is locked in any way (password, pattern, fingerprint, etc.)
- The customer's Gmail / iCloud is still signed in on smartphones, laptops, or tablets
- The warranty seal is broken or missing
A brand-new device cannot be returned for a refund if it faces issues. The customer must reach out to the official service center of the manufacturer. Since the warranty of a new device is offered by the main company, the responsible party for any refund, repair, or replacement falls on the manufacturer.
This timeframe applies to both returns and pre-dispatch cancellations — whether partial (5%) or full payment.
🚫 Cancellation Policy
Orders can be canceled before shipping. Once the device is shipped, the order cannot be canceled.
📞 How to Cancel an Order
Reach out to our support team:
- WhatsApp / Help Desk: 0326-2103187
- Email: support@wisemarket.com.pk
If the order was partially or fully paid, cancellation will trigger an auto refund. The amount will reverse to the buyer's account within 10-15 working days, depending on bank processing times. This timeframe is set by the financial institution and cannot be shortened.
🏢 Cancellation from Vendor / Seller's End
Orders may be canceled anytime before dispatch if the product is out of stock or there's a sudden price change due to uncertain economic conditions. The customer is informed via email and phone call.
Orders to shopkeepers, wholesalers, or retailers are not entertained and will be canceled without prior notification. Our prices are designed for regular consumers only, based on our B2C model.
Orders with multiple quantities indicating a shopkeeper or bulk buyer will be automatically rejected.
🚚 Shipping & Delivery Time
We ship through various trusted courier services worldwide. Here's what you need to know:
International: 7-20 business days
The buyer is not allowed to open the packaging flier before payment — the product cannot be returned to the courier's delivery worker. If you want to inspect the product, use our "Package Openable" option at checkout.
International delivery times may vary by destination and customs.
💳 Payment Methods
We offer a variety of payment options for your convenience:
Pay 5% upfront with card + 95% Cash on Delivery. Or pay full amount in advance — your choice.
For orders above PKR 100,000, complete Cash on Delivery is not available. Partial or full prepayment is required.
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