Frequently Asked Questions

You can reach our customer support team through our official WhatsApp / Help Desk — 0326-2103187 — 24 hours a day, 7 days a week.

For faster assistance, please provide:

• Your Full Name
• Order Number (if available)
• Product Name
• Your Question or Issue
• Any relevant order or payment information

We sell both:

• ✅ Physical Products — from AliExpress and global suppliers with worldwide shipping
• ✅ Software Solutions — POS, CRM, inventory, school, pharmacy, clinic, salon, and custom business software

Yes. We are a worldwide dropshipping platform — we ship from Pakistan and via our global supplier network to 50+ countries. Whether your customer is in Pakistan, UAE, UK, US, or anywhere else, we can fulfill the order.

Absolutely. We take reasonable steps to protect customer information and use it only for legitimate business, order processing, delivery, and customer support purposes. We never share your details with unauthorized third parties.

Simply select the product you want, add it to cart, then follow our checkout process. Make sure your contact and delivery information is 100% correct before submitting your order.

Yes, if you contact our support team as soon as possible. Cancellation is only possible if the order has not yet been shipped. Once dispatched, cancellation is not possible — but you may refuse delivery or request a return.

Delivery time varies by destination and product:

• Within Pakistan: 2–5 business days
• International: 7–20 business days (depends on country & courier)
• Custom software: delivered electronically within 24–72 hours

Contact our support team with your order number and details. We'll track your shipment and provide an updated delivery estimate. Delays can happen due to weather, holidays, courier issues, or incorrect addresses — but we'll always keep you informed.

Contact us immediately after placing the order. We may be able to update the address before dispatch. If the parcel has already shipped, address changes depend on the courier's policy.

Yes. Delivery estimates may change due to courier delays, weather, holidays, incorrect information, or other circumstances beyond our control. We always do our best to minimize delays.

Contact our support team within 48 hours of delivery with:

• Your order number
• Photos or video of the damaged product
• Brief description of the damage

We'll arrange a replacement or refund per our policy.

Contact support with your order number and photos of the incorrect item. We'll arrange a replacement at no extra cost.

Return requests can be submitted to our support team. Each request is reviewed individually based on:

• Product condition
• Reason for return
• Time since delivery (must be within 7 days)

Approved returns get a full refund or replacement.

❌ No — Software, digital products, and custom-developed applications are non-refundable once delivered, as they are licensed and personalized. Please review before purchase.

Contact our support team with:

• Your order number
• Reason for refund request
• Any supporting photos or documents

Approved refunds are processed within 5–7 business days to your original payment method or as store credit.

⚠️ No — Please contact our support team first and wait for return instructions. Sending products without approval may delay your refund.

Provide only the minimum information needed to identify your order or payment. Never share your full bank account credentials, CVV, or passwords through public channels.

For any order-related assistance, contact our official WhatsApp / Help Desk:

📞 0326-2103187

If your question is not covered above, feel free to contact us — we're always happy to help!

💬 WhatsApp: 0326-2103187