Warranty Policy

Manufacturer-Backed Warranty for Your Peace of Mind

AI Dropshipping offers warranties provided by sellers and manufacturers. Warranty terms may vary from product to product based on each seller's conditions.

If you have questions about the warranty on a specific product, our support team is happy to help you before or after purchase.

⚠️

SOFTWARE WARRANTY TERMS

Software and digital products carry a limited warranty only for activation or licensing issues.

  • ✅ Covered: Software bugs, activation failures, licensing issues
  • ❌ Not Covered: Custom modifications, misuse, unauthorized changes
  • πŸ”„ Remedy: Bug fixes, patch updates, or license re-issue
  • πŸ’» Support: Remote support for 30 days after purchase

Software is NOT covered under the standard 12-month manufacturer warranty described below.

πŸ“± How to Claim Warranty for Brand-New Phones

✅ 12-Month Manufacturer Warranty

Brand-new smartphones come with a full 12-month warranty provided directly by the manufacturer. If any issue arises during this period (not caused by the owner), you can claim the warranty.

You do not need to send the device to AI Dropshipping — simply visit any official service center of the manufacturer brand for expert repair services.

πŸ“Ή Special Note — Video Proof Required

Please record a video of opening the packaging flier and unboxing the device. This protects you in case of any dispute regarding the device's condition on arrival.

⏰ After Warranty Expires

Once the warranty period ends, AI Dropshipping is no longer responsible for any claims. Any replacements or repairs after this period are the customer's responsibility.

❌ Warranty is NOT Accepted When:

The following conditions will void your warranty — no claim will be accepted:

πŸ’₯ Physical Damage Cracked screens, broken parts, or visible signs of abuse.
πŸ”§ Unauthorized Repairs Any repair, modification, or tampering by an unauthorized third party.
πŸ’§ Water Damage Accidental submersion or moisture exposure, even briefly.
πŸ“ Bent Device Phone bent due to excessive force.
πŸ”“ Third-Party Software Rooting, jailbreaking, or unauthorized OS modifications that breach terms of service.
⏳ Normal Wear & Tear Natural wear from regular use over time.
πŸ’₯ Accidental Damage Drops, mishandling, scratches, or burns.
⚡ Excessive Force Damage from forcing SIM trays, chargers, earphones, or ports.
πŸ”§ Previous Repairs Any repairs before the claim immediately void the warranty.

πŸ“‹ Steps Before Sending Device for Warranty

Follow these steps carefully to ensure a smooth warranty claim:

1
Original Packaging Make sure the device is in its original packaging with the warranty seal intact. Include all accessories that came with the phone.
2
Backup Your Data Take a backup of your contacts, messages, photos, and important files to your computer or cloud storage.
3
Wipe Personal Data Erase all personal information from the device — photos, videos, music, and documents.
4
Remove All Locks Remove screen locks, pattern locks, and app locks. Sign out of Google, iCloud, and any other accounts.
5
Verify Device Condition Check that the device is not physically damaged and all ports are working as they were when you received it.
6
Get RMA Number Contact customer service to get a Return Material Authorization (RMA) number. Include it with the device when shipping.
7
Keep Shipment Documents After shipping, keep a copy of the shipment receipt and tracking number for your records.
8
Follow Up After sending the device, follow up with customer service to ensure your warranty claim is processed promptly.

⏱️ Warranty Period by Category

Product Category Warranty Period Provided By
πŸ“± Brand-New Smartphones 12 Months Manufacturer
πŸ’» Laptops & Tablets 12 Months Manufacturer
🎧 Electronics & Accessories 7–30 Days Seller
🏠 Home Appliances 3–6 Months Manufacturer
πŸ‘• Fashion & Beauty No Warranty 14-day return only
πŸ’Ύ Software & Digital 30-day support AI Dropshipping
🌍 International Customers — Contact us for warranty terms specific to your country.

Have a Warranty Question?

Our support team is available 24/7 to help you

πŸ’¬ Contact Support

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